You already know that 85% of your customers will leave due to poor customer service.
But they won’t do it all at once.
Here are the stages:
1. 17% will leave you after a single service mess up.
2. +40% will live you after 2 blunders. That’s 57% in total.
3. +28% will leave you after the 3rd mistake.
3 mistakes and 85% of your customers disappear.
Source: neilpatel.com/blog/everything-you-need-to-know-about-off-page-seo/
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